Money Back Guarantee

Justsale 100% Money Back Guarantee

Most Justsale sales go smoothly, but if there's a problem with a purchase, the Justsale Money Back Guarantee ensures that buyers receive the item they ordered or get their money back.

Buyers can use the Justsale Money Back Guarantee when:

·         They don't receive an item, or

·         They receive an item that doesn't match the listing description, or

·         They receive an item that they do not like.

At Justsale we are committed to providing quality products to our customers.

If for any reason you are not completely satisfied with any Justsale product that you purchased, please return it to us along with your receipt and we will replace it or refund your purchase (excluding postage) using the original payment method.

Refund

If for any reason at all you are not completely satisfied with any Justsale product or do not wish to keep the item/s you received, simply send them back to us. And we will issue a full refund for those items using the original payment method. 

Please ensure you care for your Justsale garment as per manufacturer’s instructions. Failure to do so may void the 100% Money Back guarantee.

Please place the item in its original packaging in an Express Post Parcel/Bag along with a copy of your receipt and a note stating why you wish the product to be refunded.

One of our customer service personnel will contact you to organise your refund once the product has been received.

Postage costs are non-refundable.

Exchange

Merchandise requiring exchange must be returned in new, unused and resalable condition.

Please place the item in its original packaging in an Express Post Parcel/Bag along with a copy of your receipt and a note stating the exchange item required. Include a self-addressed post bag for your return item.

Your postage costs to Justsale are non-refundable.

Should you wish to contact our customer services department please submit your query by email at warranty@justsale.com.au or call +61 405262775 (Australian customers) during business hours.